Sub-processors
Last updated October 5, 2026
Lexos uses the companies below to deliver its service. Each one is bound by a written data processing agreement with Lexos. Lexos does not sell customer data, and its AI providers are contractually barred from training their models on it.
Sub-processors for customer data
These companies process the data that moving companies and their customers submit to Lexos, such as photos and videos, contact details and inventories.
| Sub-processor | What it does for Lexos | Data it processes | Location |
|---|---|---|---|
| Google Cloud Platform | Hosting, database and file storage. AI analysis of photos, videos and call transcripts. | All customer data | United States (us-central1) |
| Anthropic | AI analysis of photos and videos | Photos, videos and item descriptions. Lexos sends no names or contact details with them. | United States |
| Twilio | Sending survey links by SMS and WhatsApp | Phone numbers and message content | United States |
| SendGrid, a Twilio company | Sending service emails | Names, email addresses and email content | United States |
| Daily | Live video calls for guided surveys, with transcription supplied through Daily by its partner Deepgram | Video, audio and call transcripts | United States |
Service providers for account data
These companies process information about the moving companies that hold Lexos accounts, not their customers' photos and videos.
| Provider | What it does for Lexos | Data it processes | Location |
|---|---|---|---|
| Stripe | Subscription billing and payments | Billing contact, company details, tax ID and payment details | United States |
| Intercom | Customer support chat | Names, email addresses and support messages of account users | United States |
| Google Workspace | Lexos's business email and documents | Emails and files exchanged with Lexos | United States |
| Mailchimp | Product updates and marketing email to account users | Names and email addresses | United States |
Changes to this list
Lexos gives at least 30 days' notice before adding or replacing a sub-processor for customer data. It posts the change here and emails everyone subscribed to updates. To subscribe, or to object to a change on data protection grounds, email privacy@golexos.com. The Data Processing Addendum at https://golexos.com/dpa explains what happens after an objection.
Change log
| Date | Change |
|---|---|
| October 5, 2026 | Page first published. |